habjje Frequently Asked Questions

habjje requires a valid government-issued photo ID for account verification. Accepted documents include a National ID card (NID), passport, or driving licence issued in Bangladesh. You may also be asked to submit a recent utility bill or bank statement as proof of address. Verification is typically completed within 24 hours of submitting your documents. Playing without completing verification may result in withdrawal restrictions.

You can reset your habjje password from the login page by clicking the 'Forgot Password' link. Enter your registered email address or mobile number and habjje will send a password reset link or OTP within a few minutes. If you do not receive the reset message, check your spam folder or contact support at [email protected]. For security, habjje recommends choosing a strong password that is unique to your account.

No — habjje strictly allows only one account per player. Creating multiple accounts is a violation of habjje's Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created accidentally, contact [email protected] immediately to resolve the issue.

To permanently close your habjje account, contact the support team at [email protected] with the subject line 'Account Closure Request'. Provide your registered username and the reason for closure. Any remaining balance will be returned to your verified payment method before the account is closed. If you are closing your account due to a gambling concern, habjje recommends using the self-exclusion tool, which provides additional safeguards.

bKash deposits on habjje are processed instantly in most cases. Once you initiate the transfer from your bKash wallet to the habjje payment number and submit the transaction reference in your habjje account, your balance is typically credited within 1 to 5 minutes. During peak hours or network congestion, processing may take up to 15 minutes. If your deposit is not credited after 30 minutes, contact support with your bKash transaction ID.

The minimum deposit amount on habjje is ৳200 BDT for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported banks, the minimum deposit is ৳500 BDT. There is no maximum deposit limit imposed by habjje, though individual payment providers may apply their own daily transfer caps.

The minimum withdrawal amount on habjje is ৳300 BDT for mobile wallet withdrawals via bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals carry a minimum of ৳1,000 BDT. Withdrawals are only processed to a payment method that matches the one used for your most recent deposit. Pending bonus wagering requirements must be met before a withdrawal can be approved.

habjje processes withdrawal requests within 1 to 4 hours for mobile wallet methods (bKash, Nagad, Rocket, Upay) during business hours. Bank transfers may take 1 to 3 working days depending on the receiving bank. Withdrawals submitted over the weekend or on public holidays in Bangladesh — including Eid and Victory Day — may experience slight delays. Your first withdrawal may take longer due to identity verification checks.

habjje does not charge any platform fees on standard deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket, your bank) may apply their own transaction fees or service charges independently of habjje. habjje recommends checking your mobile wallet's fee schedule before initiating large transfers. Withdrawal fees imposed by third-party payment providers are outside habjje's control.

Yes, habjje offers a comprehensive cricket betting market that covers BPL (Bangladesh Premier League) matches, as well as IPL, T20 World Cup, ODI series featuring the Bangladesh Tigers, and other major international fixtures. You can bet on match winner, top batsman, total runs, over/under, and a range of in-play markets during live matches. Cricket is one of habjje's most popular betting categories among Bangladeshi players.

habjje hosts hundreds of slot games from leading providers including Pragmatic Play, Microgaming, NetEnt, and Spribe. The library covers classic three-reel slots, five-reel video slots, jackpot slots with progressive prize pools, and branded titles. New games are added regularly. All slot games on habjje use certified random number generators (RNG) to ensure fair and unpredictable outcomes on every spin.

Yes, habjje features a full live casino section powered by Evolution Gaming and Ezugi, offering live dealer games including roulette, baccarat, blackjack, Teen Patti, and Andar Bahar. Games are streamed in real time with professional dealers. The live casino is accessible on both desktop and mobile browsers without any app download required. Live tables are available around the clock with BDT betting options suited to Bangladeshi players.

RTP (Return to Player) varies by game on habjje, but most slots in the library carry an RTP between 94% and 97%. High-volatility jackpot slots may have a slightly lower RTP, while classic video slots from providers like NetEnt and Pragmatic Play often publish RTPs above 96%. The RTP for each game is displayed in the game's information panel before you start playing. habjje does not alter published RTP figures.

Yes, habjje is fully optimised for mobile play on Android and iOS devices. The entire game library — including slots, live casino, cricket betting, and crash games — is accessible through your mobile browser without downloading any app. The interface adapts automatically to your screen size. habjje recommends using a stable internet connection, such as 4G or Wi-Fi, for the best live casino and in-play betting experience.

habjje offers a welcome bonus to newly registered players on their first deposit. The bonus is credited as a percentage match of your initial deposit amount in BDT. To claim it, you must opt in during registration or at the time of your first deposit. The welcome bonus is subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Full terms are available in the habjje Promotions section.

A wagering requirement is the number of times you must bet the bonus amount before you can withdraw winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawal is permitted. On habjje, different games contribute different percentages toward meeting the requirement — slots typically contribute 100%, while live casino games may contribute less. Check the individual bonus terms for specifics.

Yes, habjje runs regular promotions beyond the welcome offer, including free spins on selected slot titles, reload bonuses on subsequent deposits, cashback offers, and seasonal promotions tied to events like BPL season, Eid, and Pohela Boishakh. Promotions are communicated via email to your registered address and displayed in the habjje Promotions section. Eligibility and wagering terms vary by promotion.

habjje rewards regular players through a tiered loyalty programme. As you wager real money on eligible games, you accumulate points that advance your tier level. Higher tiers unlock benefits including faster withdrawal processing, higher deposit limits, dedicated account management, and exclusive bonus offers. Full details of the loyalty programme tiers and point-earning rates are available in your habjje account dashboard.

Once you have met the full wagering requirement attached to a habjje bonus, any remaining bonus-derived balance is converted to real withdrawable funds. You can then submit a withdrawal request immediately using your preferred payment method — bKash, Nagad, Rocket, Upay, or bank transfer. Standard withdrawal processing times apply. Ensure your identity verification is complete before requesting a payout to avoid delays.

habjje operates as a secure online platform using 256-bit SSL encryption to protect all player data and financial transactions. Your personal and payment information is never shared with unauthorised third parties. habjje employs certified RNG technology for all games to guarantee fair outcomes. While habjje does not claim regulatory approval from any specific Bangladeshi government authority, the platform applies internationally recognised security and fair-play standards.

Bangladeshi law on online gambling is complex and evolving. habjje does not provide legal advice, and it is each player's responsibility to understand and comply with the laws applicable in their jurisdiction before registering and playing. habjje serves players who access the platform in markets where online gaming is permitted. Players in Bangladesh are advised to make their own informed decisions regarding their participation.

habjje collects only the personal data necessary to operate your account, process payments, and comply with anti-fraud obligations. All data is stored on encrypted servers and is never sold to third-party marketing companies. You have the right to request a copy of your personal data or ask for its deletion by contacting [email protected]. Full details of data handling practices are set out in the habjje Privacy Policy.

habjje provides a comprehensive set of responsible gaming tools including personalised deposit limits (daily, weekly, or monthly), session time reminders, temporary time-out periods (24 hours to 30 days), and permanent or long-term self-exclusion. All tools are accessible from your account settings at no cost and take effect immediately when activated. Requests to increase a deposit limit are subject to a mandatory 72-hour cooling-off period.

To self-exclude from habjje, log in to your account, navigate to Account Settings, and select the Self-Exclusion option under the Responsible Gaming section. Choose your preferred exclusion period — minimum 6 months, up to permanent exclusion — and confirm. Self-exclusion takes effect immediately. If you need urgent assistance, email [email protected] with the subject 'Self-Exclusion Request' and the team will apply the restriction within one hour.

The minimum age to register and play on habjje is 18 years. This applies to all players regardless of the game type — casino, sports betting, live dealer, or crash games. habjje verifies player age during the registration process and conducts additional checks when requested. Any account found to belong to a player under 18 will be closed immediately and all funds returned to the source payment method.